What to expect at your pain management appointment

You will be checked in at the Pediatric Pain Management Center's front desk to sign in and complete insurance information.

A medical assistant will measure your child's weight and vital signs, and check you into a patient room. You will then meet with the provider or providers you are scheduled to see at your appointment. In our clinic, you may see a variety of providers including, but not limited to, doctors, nurse practitioners, nurses, medical assistants, physical and occupational therapists, psychologist, counselor, and social worker.

Following your appointment, you will check out at the front desk and schedule your follow-up appointment at that time. If procedures or further workup is needed, you will receive information about scheduling as needed.

Frequently asked questions (FAQs)

  • How do I schedule an appointment?

    If your child’s insurance requires him/her to have a referral to see a specialist, your child’s PCP will need to send a referral to our clinic. You will receive a phone call to schedule your child’s first visit.

  • What are your office hours?

    The office is open from 7:30 a.m. - 4 p.m. Monday - Friday.

  • Who needs to come to the appointment?

    A parent/legal guardian and the child must be at the appointment. Children under the age of 18 may not be seen without a parent/legal guardian.

  • What do I need to bring to an appointment?

    • Insurance card, if applicable
    • Driver's license of parent/legal guardian
    • Co-payment
    • Your child's pediatrician or primary care physician contact information
    • Your child's pharmacy name, address and telephone number
    • Any films or imaging previously completed (if not already sent to the clinic)

  • How do I pay for my child's visit?

    We accept cash, check and credit cards, as well as most insurance plans and Medicaid.

  • Do you accept out-of-state and out of network insurance?

    We accept cash, check and credit cards, as well as most insurance plans and Medicaid.

  • Will my primary care doctor be notified about my child's visit?

    Yes, after every visit we send a clinic letter to your child's primary care physician, detailing the appointment and recommendations for treatment and follow-up.

  • What if I need to cancel or change my appointment?

    As a courtesy to our staff and other patients, please notify us as soon as possible at 214-456-8131 if you need to cancel or change your appointment.

  • How do I refill a prescription?

    Please call 214-456-8131 during business hours (7:30 a.m. – 4 p.m.) or send a message through MyChart and your prescription will be sent to your pharmacy if appropriate. Please allow 1-2 business days for someone to contact you about refilling the medication. Please be aware that if you have not been seen in our clinic in an extended period of time, you may need to schedule an appointment to be seen before refills will be ordered.

  • Who do I contact in case of an emergency?

    Please call 911 or go to an emergency room/urgent care center for assistance after hours.

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