Children’s wants to know if you have any problems with our services. If you or your family feels your rights as a patient were not upheld, you have the right to voice a grievance and receive a written response from the Grievance Resolutions Committee. We encourage you to talk with
The nursing supervisor (during evening or weekend hours) call 214-456-7000
If you feel your issues are not being resolved or addressed by Children’s, you may contact:
Health and Human Services Commission Complaint and Incident Intake
Mail Code E-249
P.O. Box 149030
Austin, Texas 78714-9030
Phone: 1-888-973-0022
Fax: 833-709-5735 hfc.complaints@hhs.texas.gov
Or
The Joint Commission
Patient safety concerns can be reported to The Joint Commission:
By calling 800-994-6610 to receive an automated message providing instructions on how to file a written patient safety report or concern.
Online at www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.
By fax to 630-792-5636
By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181