Complaint Resolution

Children’s wants to know if you have any problems with our services. If you or your family feels your rights as a patient were not upheld, you have the right to voice a grievance and receive a written response from the Grievance Resolutions Committee. We encourage you to talk with

  • Your child’s nurse or physician
  • The nursing manager or director
  • A representative at the Care Line: 214-456-2273
  • The nursing supervisor (during evening or weekend hours) call 214-456-7000

If you feel your issues are not being resolved or addressed by Children’s, you may contact:

Texas Department of State
Health Services
MC-1979
P.O. Box 149347
Austin, Texas 78714
Phone: 1-888-973-0022 ext. 2613
Fax: 1-512-834-6650
paula.moore@dshs.state.tx.us

Or

The Joint Commission
Patient safety concerns can be reported to The Joint Commission:

  • By calling 800-994-6610 to receive an automated message providing instructions on how to file a written patient safety report or concern. 
  • Online at www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.
  • By fax to 630-792-5636
  • By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
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