MyChart Frequently Asked Questions

MyChart is a secure online tool that serves as the patient portal for Children’s Health. You can access MyChart through the Children’s Health app, the MyChart app, or on the web. You can use MyChart to manage and receive information about your or your child’s health.

With MyChart, you can:

• Securely message with your child's care team

• Request and view medical records

• View appointments

• Request prescription refills

• Access test results

• Pay bills online

MyChart is an electronic health record (EHR), accessible from our website or the MyChart app. Children's Health uses MyChart as our patient portal.

The Children's Health app includes the same features and functionality as MyChart in a format that's specially designed for caregivers.

In addition, the Children's Health app has

• indoor maps and directions inside our Dallas and Plano buildings

• Find a Doctor search

• Find a Location search including Children's-affiliated primary care clinics

• useful childrens.com content

No, MyChart is a free service offered to our patients.

MyChart is for Children’s Health patients and their caregivers. To have a Children’s Health MyChart account you must be either a patient of Children’s Health (aged 14 or older), or the parent or legal guardian of a patient (any age).

Children in foster care and their caregivers are not eligible for MyChart accounts.

Learn more about different types of accounts.

You need access to an Internet-connected device and an up-to-date browser (such as Safari or Chrome). Alternatively, you can download the Children’s Health App on your iOS or Android device from the Apple App Store or Google Play, or text “APP” to 77444.

Message frequency varies. Message and data rates may apply. See our Privacy Policy and Terms of Service. Reply STOP to opt out of texts and reply HELP for help.

MyChart is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given to your health records and will never be sold or leased by MyChart.

Read MyChart Privacy Policy.

If you or your child has already been seen by a Children’s Health provider, fill out and submit this registration form. Our Health Information Management team will review and verify your information, then email you an activation code.

You can also sign up at your next appointment by working with a Children’s Health team member to set up your account. You will be given an activation code and will be able to log in to your MyChart account immediately.

You need a separate MyChart account for each health organization you use.

When you are logged in to MyChart you can link all of your MyChart accounts to see all your health information in one place.

If you already have the MyChart app installed on your mobile device, the easiest way to activate your account is to click the link in the activation message you received from Children’s Health.

The fastest and easiest way to activate your account is to click the link in the activation message you received by text or email. After you’ve activated your Children’s Health account, you can add Children’s Health to your MyChart Health Organizations and log in with the username and password you set up during activation.

If you do not click the link in the activation message within 28 days of receiving it, you will receive a follow-up message that includes a 10-character code. The activation code is a mix of letters and numbers with a dash in the middle. It may be followed by a date.

You will need to copy and paste the activation code from the reminder message to the activation form.

Contact the MyChart Patient Support Line at 866-499-2742 and after we verify your information, a new code will be sent via e-mail.

Activation codes are valid for 30 days. If you did not activate your MyChart account within 30 days of receiving the activation message, you will need to request a new code.

Request a new code.

If you went through the signup process but declined the Terms and Conditions, you will need to submit a new account request.

Request an account.

You may call our MyChart Patient Support Line at 1-866-499-2742.

Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal Children's Health MyChart account, and see information regarding their family member.

To add another child to your proxy account, you will need to submit a new Proxy Access Request. You may include multiple children on your request form. Be sure to include your Children’s Health MyChart username.

The Children’s Health app has a shortcut to the request form at the top of the family dashboard when you’re logged in.

Add another child to my proxy account

No, due to the sensitive nature of medical information, each proxy must have their own account. To add another parent to your child’s account, that parent will need to submit a Proxy Access Request. They may include multiple children on their account request form.

Request a proxy account.

To add another parent to your child’s account, that parent will need to submit a Proxy Access Request. They may include multiple children on their account request form.

Request a proxy account.

1. From a patient account, select Schedule an Appointment from the MyChart menu.

2. Select the provider you wish to schedule with or the type of visit you’re requesting.

3. Respond to the prompts.

4. Select a day and time for your appointment.

5. Confirm the patient’s personal details and insurance.

6. Tap or click the “Schedule it” button.

PreCheck-In is a MyChart feature that allows you to complete some check-in tasks before you arrive for an appointment. You will receive a MyChart notification that PreCheck-In is available 3 days before your appointment.

With PreCheck-In, you can:

• eSign consent forms

• Update personal information and add additional contacts, such as a primary caregiver

• Verify insurance information and upload pictures of the front and back of your insurance card

• Update current health issues, medications, and your pharmacy

• Complete pre-visit questionnaires and report recent travel history

• Make co-payments or pre-payments if available

If you already have an appointment and a wait list is available, you can add yourself to the wait list by selecting the appointment from the Appointments screen and then clicking “Get On Wait List.”

When you schedule a new appointment in MyChart, you will be given the option to join the wait list if a provider offers this.

If an earlier appointment becomes available, you’ll be notified and can choose to accept the new appointment or keep your existing appointment.

If you accept the new time, you’ll see a confirmation of your appointment.

It’s a more convenient way to see a health care provider. Online video consults are available from the comfort of your home or virtually anywhere you go.

Learn more about Virtual Visits.

See the full list of clinics that offer Virtual Visits.

Tip: For the best experience, find a quiet, well-lit spot that has a strong internet connection or data signal, and plan to log in 20 minutes before your appointment.

1. Log in to MyChart and go to the account of the patient having the video visit.

2. Select “Visits” to view the upcoming video visit. If you have not completed PreCheck-In, do that now.

3. Once you have completed PreCheck-In, select the “Join video visit” button. Your video visit will launch in a new web browser window on your mobile device or computer.

Note: You will only be able to join a video visit if you are within 30 minutes of your appointment time and all PreCheck-In tasks have been completed and submitted.

Go to the Virtual Visit page for more detailed instructions and technical support.

You do not need a MyChart account to join a video visit. Find detailed instructions on the Virtual Visit page.

From a patient account, select Messages from the home screen or the MyChart menu. Then tap the button that says “Send a message.” Follow the prompts to ask a question or send a message.

1. From a patient account, select Messages from the home screen or the main menu.

2. Tap the button that says “Send a message.”

3. Select “Message your care team” and then select “Request letter or school note.”

4. Select the appropriate provider.

5. Write out any necessary information in the message text area and give your message a meaningful Subject, such as “school note needed.”

6. Tap “Send” in the bottom right corner of the screen.

You should get a response within 2 business days. To send a message from MyChart, select “Message Your Care Team” and choose the subject so it gets routed to the correct Care Team member.

Please note that MyChart should not be used for urgent situations. As always, dial 911 if it is an emergency.

From the test result screen, tap the speech bubble icon at the top of the screen to send a message about the result to your provider.

If you don’t see this icon, go to Messages in the MyChart menu to ask your care team about your test result.

Test results can be found in the patient’s MyChart menu in Test Results.

Most test results are automatically released to MyChart as soon as they become available. You may receive test results before your provider has had a chance to review them and contact you. Some results may be difficult to interpret or include sensitive information. Please allow up to 7 business days for your provider to review your results and follow up with you.

From the test result screen, tap the speech bubble icon at the top of the screen to send a message about the result to your provider.

If you don’t see this icon, go to Messages in the MyChart menu to ask your care team about your test result.

If you prefer to get results directly from your doctor to avoid any misunderstanding or unnecessary alarm, you can turn off MyChart notifications when test results are released.

In the health record of the patient getting results, go to Communication Preferences in the MyChart menu, go to the “Health” section and open Advanced settings. Then scroll to “Test Result” and toggle all notifications off.

You will find notes in past visits under Appointments. Select “View Notes” for each appointment to view specific documentation.

You can view notes that were written by your provider during your visit. Notes will be available when your provider completes their documentation.

Patients admitted to the hospital will be able to see notes in MyChart after being discharged.

If you have questions or concerns about a specific note, please send your care team a MyChart message.

Your MyChart information comes directly from your electronic medical record with your doctor's office. Message your care team to correct any inaccurate information or bring this up at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

You can request, send, and download your records from the Document Center in MyChart. There is no charge for this.

If you do not have a MyChart account, you may request records online or submit a request in person, by mail, or fax. A copy fee may be charged for release of paper records.

Learn more about requesting medical records.

Go to your child’s health record in MyChart and select Health Summary from the MyChart menu, then select Immunizations.

Select Appointments from the home screen or MyChart menu. Select a past appointment to see all details from that visit.

You can view, download and send summaries from multiple visits at a time in the patient’s Document Center.